FAQ

Is Just Rosy jewelry hypoallergenic?

Just Rosy only works with high quality metals that are safe for sensitive skin, like sterling silver and 14k gold-fill.  Solid yellow, white or rose gold is available on request. 

How long will it take for my order to ship?

Every piece of jewelry is handcrafted from scratch by a single artisan.  Most orders take between 1-3 weeks to complete.  Please contact JR with rushed shipping requests (hello@just-rosy.com). 

What if I order the wrong ring size?

Just Rosy accepts ring exchanges for a new size, within 30 days of receiving the order.  Please contact Jr (hello@just-rosy.com) to get started on your ring exchange. 

Can I return my order?

Orders can be exchanged for store credit within 30 days of receiving the order.  

Is this jewelry waterproof?

Every piece of jewelry has been hand-polished to be protected from everyday wear and tear, including washing hands and showering.  You can wear your JR jewelry in the water, but please avoid chlorinated pools. 

What if my jewelry breaks?

All JR jewelry is strength tested before it leaves the studio, so it should hold up to everyday wear and tear.  But we know that accidents happen!  

If the damage is due to structural or design flaws, JR offers repairs free of charge.  All other repairs are assessed based on complexity. 

I want to customize a design.  How do I get started?

Please take a look at our custom jewelry page for custom samples and a contact form.  Custom projects are a favorite at JR and we look forward to creating something totally unique and personal to you!